Equipment Service Request & Fault Complaint Portal | HIL BIOMEDICALS & SYSTEMS LTD®

Biomedical Engineering Service Desk

Enter your mobile phone number to access your hospital's service history, track equipment repairs, or report an urgent breakdown.

One-Time Staff Registration

Create Your Service Desk Account

Phone number is not registered. Please complete this quick registration to link your facility and complaint logs.

Your Full Name *

Please enter your full name.

Email Address *

Please provide a valid email address.

Phone Number *

Please provide a valid 10-digit mobile number.

Role / Staff Designation *

Please select your role / designation.

Select Healthcare Facility *

Department / Ward / Room

Reporting for: - • Staff: -

1 Facility Profile
2 Contact Person
3 Equipment Details
4 Urgency & Fault
5 Media & Submit

Step 1: Healthcare Facility & Hospital Identification

Select Healthcare Facility *

Please select your healthcare facility from the list.

Department / Ward / Room

Step 2: Contact Person & Reporting Staff

Your Full Name *

Please enter the contact person's name.

Role / Staff Designation

Direct Phone / WhatsApp Number *

Please provide an active phone number for engineering response.

Email Address *

Please provide a valid email address for status alerts.

Step 3: Medical Equipment & Device Specification

Select Equipment from Facility Inventory

Can't find device in the list? Click here to enter equipment details manually.

Step 4: Fault Classification & Urgency Level

Urgency Level *

CRITICAL

Complete breakdown in ICU, Theatre, or Emergency Ward. Patient risk involved.

HIGH

Device non-operational or error stops normal diagnostic service.

MEDIUM

Intermittent fault, minor calibration error, or backup device available.

ROUTINE / LOW

Scheduled Preventive Maintenance (PPM), routine inspection, or general check.

Equipment Category

Fault Type

Step 5: Fault Symptoms, Photo/Video Upload & Confirmation

Issue Summary / Error Heading *

Minimum 5 characters heading.

Please enter a summary of the issue.

Detailed Description of Problem *

Minimum 10 characters description.

Please provide detailed description of the fault.

Attach Error Photo, Video or PDF Log Checking network...

Click to Capture Photo or Select File

Supports camera capture, error code screenshots, equipment videos or service logs (Up to 50MB - JPG, PNG, MP4, PDF).

Ticket Summary Review

Facility: -

Complainant: -

Equipment: -

Urgency Level: -

Equipment Service Request & Complaint Portal

Biomedical Engineering Service Desk

Create Your Service Desk Account

Kwame Owusu

Equipment Complaint & Fault History

Service Request Successfully Logged!

Click to Capture Photo or Select File

Ticket Summary Review